Refund policy

Grace & Mercy Delivered LLC prepares each order with care, intention, and attention to detail. Because many of our products are curated, handcrafted, seasonal, devotional, personalized, or custom-prepared, many purchases are considered final sale.

Please review this policy before placing your order.

Returns

Most items are not eligible for return once they have been prepared, customized, shipped, or delivered.

Items generally considered final sale include:

Custom and personalized gift boxes
Personalized products
Handcrafted rosaries and chaplets
Seasonal and liturgical boxes
Subscription boxes already prepared or fulfilled
Parish, ministry, school, and bulk orders
Gifts prepared for a specific recipient or occasion
Custom devotional items
Opened, used, altered, or customer-damaged products
Clearance, promotional, and limited-edition items

If you experience a problem with your order, please contact us as soon as possible so we can review the circumstances.

Refunds

Refund requests are reviewed individually and are not guaranteed.

A refund may be considered when:

An order was charged incorrectly
An ordered item became unavailable and an appropriate alternative could not be provided
Grace & Mercy Delivered shipped an incorrect item
An eligible order was canceled before preparation began
Another significant order issue occurs that we determine qualifies for a refund

Approved refunds will generally be returned to the original payment method. The time required for the refund to appear may depend on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the refund results from an error by Grace & Mercy Delivered.

Order Cancellations

For one-time purchases, cancellation may be possible if preparation has not begun.

Once sourcing, personalization, customization, assembly, or packaging has started, cancellation may no longer be available.

Because custom, handcrafted, seasonal, parish, school, ministry, and bulk orders may require advance preparation or sourcing, cancellation opportunities may be limited.

Subscription cancellations are governed by the Purchase Option Cancellation Policy and the terms presented with the applicable subscription.

Custom & Personalized Orders

Custom products are created using information supplied by the customer, which may include the recipient, occasion, devotion, saint, colors, prayer intention, personalization, or other requested details.

Because these products are prepared specifically for the customer, custom and personalized orders are generally non-returnable and non-refundable once approved or preparation has begun.

If you need to request a change, please contact us as early as possible. We will make reasonable efforts to accommodate changes when feasible, but changes cannot be guaranteed after preparation begins.

Handcrafted Rosaries, Chaplets & Devotional Pieces

Handcrafted devotional pieces may include specially selected beads, colors, medals, crucifixes, saints, or other details.

Because these products are handmade and may be produced in limited quantities or customized, they are generally final sale.

If your item arrives damaged or there appears to be a craftsmanship issue, please contact us within 3 business days of delivery.

Damaged, Incorrect or Missing Items

Please contact us within 3 business days of delivery if your order arrives damaged, contains an incorrect item, or appears to be missing an item.

For damaged orders, please provide:

Your name and order information
Photographs of the affected item
Photographs of the shipping packaging
A brief description of the problem

Please retain the product and packaging while we review your request.

Depending on the circumstances and product availability, an appropriate resolution may include a replacement, comparable replacement, partial or full refund, store credit, or another reasonable solution.

Replacements

Because many Grace & Mercy Delivered products are curated, seasonal, handcrafted, or limited in availability, an identical replacement may not always be possible.

When appropriate, a comparable replacement may be offered based on product availability, customization, seasonal availability, and the nature of the issue.

Exchanges

Exchanges are limited and considered on a case-by-case basis.

Because many products are curated, personalized, custom-made, or prepared for a specific recipient or occasion, exchanges cannot be guaranteed.

Shipping Issues

If you experience a delivery problem, please contact us as soon as possible. Shipping-related concerns will be reviewed according to the circumstances of the order and our Shipping Policy.