Shipping policy

Grace & Mercy Delivered LLC

Grace & Mercy Delivered LLC prepares each order with care, intention, and attention to detail. Because many of our gifts are curated, handcrafted, personalized, seasonal, or made to order, processing times may vary by product.

Please review the applicable product information and this Shipping Policy before placing your order.

Order Processing Times

Most ready-to-ship gift boxes and devotional items are processed within 3–7 business days after payment is received.

Custom, personalized, handcrafted, subscription, parish, school, ministry, and bulk orders may require additional preparation time.

Processing times may also be longer during holidays, liturgical seasons, product launches, high-volume periods, or when specialty materials are being sourced.

Business days do not include weekends or holidays.

Custom & Handcrafted Orders

Custom gift boxes, handcrafted devotional pieces, personalized gifts, parish and school orders, bulk orders, and other special requests may require additional preparation time.

Timing may depend on product availability, customization, quantity, materials, customer response time, and seasonal demand.

Estimated preparation timelines will be provided when possible for custom or specialty requests.

Subscription Shipping

Subscription deliveries follow the schedule of the subscription selected.

The Sacred Seasons Subscription includes five core boxes inspired by the Catholic liturgical year:

Lent
Easter & Divine Mercy
Ordinary Time
Assumption / Marian
Advent & Christmas

We make reasonable efforts to prepare and ship Sacred Seasons boxes in time for their intended devotional season.

Other subscription offerings may follow different fulfillment schedules. A monthly, quarterly, or other payment schedule does not necessarily mean a box is shipped at the same frequency.

Please refer to the applicable subscription page for current delivery details.

Shipping Rates

Shipping charges are calculated based on factors such as package size, weight, destination, selected shipping method, and applicable carrier rates.

Available shipping rates and methods will generally be displayed at checkout.

Custom, parish, school, ministry, and bulk orders may require separately calculated shipping arrangements.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another available carrier or delivery service.

Carrier selection may depend on destination, package size, shipping method, cost, and availability.

Delivery Estimates

Estimated delivery times begin after an order has completed processing and has been transferred to the carrier.

Delivery estimates are not guaranteed. Weather, holidays, carrier disruptions, customs processing, and other circumstances outside our reasonable control may affect delivery.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information when ordering.

Please review your shipping address carefully before submitting your order.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the package can be resent.

If you notice an address error after ordering, please contact us as soon as possible. Address changes cannot be guaranteed once fulfillment or shipment has begun.

Lost, Delayed or Missing Packages

If tracking indicates that your package is delayed, missing, or delivered but you cannot locate it, please contact the carrier and Grace & Mercy Delivered as soon as possible.

We will review available tracking and order information and assist with appropriate next steps when possible.

Carrier investigations and resolutions may require additional time.

Damaged Packages

If your order arrives damaged, please contact Grace & Mercy Delivered within 3 business days of delivery.

Please provide:

Your name and order number
Photographs of the damaged product
Photographs of the shipping packaging
A brief description of the issue

Please retain the product and all packaging until the issue has been reviewed.

Depending on the circumstances and product availability, the resolution may include a replacement, comparable replacement, refund, store credit, or another appropriate solution in accordance with our Return & Refund Policy.

Local Delivery or Pickup

Local delivery or pickup may be offered for certain orders when available.

Availability depends on location, product type, scheduling, and other operational considerations. Local delivery or pickup is not guaranteed unless confirmed by Grace & Mercy Delivered.

International Shipping

Grace & Mercy Delivered primarily ships within the United States.

International shipping may be available for eligible destinations and products when offered through checkout or otherwise arranged.

International customers are responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier unless otherwise stated.

International delivery times may vary and may be affected by customs processing.

Holiday & Seasonal Shipping

Processing and delivery times may increase during high-volume periods such as Advent and Christmas, Lent and Easter, First Communion and Confirmation seasons, Mother’s Day, Father’s Day, graduation season, and other major gifting periods.

We encourage customers to order seasonal, personalized, and custom gifts early whenever delivery by a particular date is important.